AVA 55 Ninth

(This review is specifically about the AVA55 employees/departments mentioned and is not reflective of the building as a whole or those who are not notated generally nor specifically) I was an AVA resident for the past 2 years (recently moved out a few days ago) and I wanted to highlight the amazing team members this building has/had during my stay. All security officers have been extremely friendly and personalable - granted their job is provide that sense of safety, not once have I had any major security issues and they were always tentative and aware of things going on within the building, as well as, helpful with any questions they were able to answer. Given the location, I am more than certain their compensation for dealing with the neighborhood "locals" 24/7 isn't what it should be, as I am sure the everyday person would rather not have to deal with them the way these team members do on a daily. Upkeep and cleaning staff are incredible! Most buildings do get the occasional trash here and there - there are hundreds of people living in the coomunity so there is bound to be crumbs, pet fur, etc in hallways and other communal spaces, BUT the team is quick to remedy this. AVA being an extremely pet friendly community, dogs do urinate in hallways and elevators on occasian and the team as a whole ensures it's cleaned immediately. Every morning I see the cleaning gentleman wiping the elevators, strolling the floors with a vacuum, similar to me seeing the ladies vacuuming the lobby, mopping, and cleaning the glass in the lobby. Their roles between, I believe, 4 members is no easy task and they are always doing something when I see them. Maintenance team, specicfically Bo and R...(I've forgotten his name...). Like any living space, home or apartment, there are bound to be issues and things of this sort but Bo and his team are on it as fast and to the best of their abilities. These 2 have been extremely friendly and were even sad to see me leave. I see some other reviews knocking the maintenance team for the elevators specifically, however, this is an OTIS issue and does not pertain to their roles directly, which they have always been the upmost help with. They both have even go as far as checking in with me during my move out to see if there was anyway they could assist, which speaks volumes of both their characters and how they see the residents of the AVA community. Last but defintely not least, David B. To my recollection, David might have been the Supervisor who I initally signed my lease with 2-3 years ago but regardless, he assisted in lease renewals as well as was extremely transparent and helpful during the last few months of uncertainty on my end, on whether or not I would stay with AVA for 2024. Though I may no longer be a resident, if I were to be back to AVA, I would be happy to work with David in the future. His "can help" attitude sets him apart from his colleagues by miles and should be the professional standard the rest of the office employees should strive to be at; whether it be morning/afternoon greets, to even running into him at the local Starbucks, David was alway polite and casual-professional in the best way.

Been living here for about 6 months now, and have been very happy with the experience. Leasing agent David is a joy to deal with. His energy is always kind, genuine, and helpful. Building itself is nice, feels safe, and has a good mix of kind people from all walks of life. Location is a bit sketch at times, but very central, making it easy to access pretty much anywhere in the city without hassle. I personally have never felt unsafe, but at times the situation in the area can be difficult to look at. Deducting one star for the elevator drama. One has been out for quite some time and at times the others like to misbehave. I recognize that this likely isn't the fault of the building, but probably a contractual obligation to work with the original equipment manufacturer, but still, it can be rather inconvenient.

The entire building (17 floors) has 3 elevators to work with. One of them has been down for over a month now. The other will go down ~2 times every week, often leaving only one elevator to serve the whole building. There is no transparency in repair status for the broken elevator, only stating "we are working on it", without any meaningful timeline. Additionally, the trash chutes often don't work, and residents often just leave garbage bags in the chute rooms, stinking up the place. Not to mention it is nigh impossible to reach the office when you need assistance. No one ever answers the phone, and your emails get ignored. The staff are great people, but the lack of attention feels borderline malicious. Location is convenient and the gym is nice though, so I'll give an extra star for that.